- Client : RetailMax Group
- Start Date : 15 June, 2025
- End Date : 01 September, 2025
- Tags : AI Chatbot, RAG Engine, OpenAI, Support Bot
- Category : AI & Automation
- Preview : View Project
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Case Study
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Omnichannel AI Support Bot for Global Retail
AI Customer Support Engine
Deployed an intelligent RAG (Retrieval-Augmented Generation) chatbot trained on 10,000+ support knowledge base documents.
Key Results
- Automated 78% of incoming customer support tickets without human intervention.
- Average resolution time dropped from 4 hours to 8 seconds.
- Integrated across Website, WhatsApp, and Telegram seamlessly.
Project Benefits
24/7 instant resolution, Multi-language support, Seamless agent escalation
